Business support SERVICEs

Support Packages

Let us take the strain while you do your day job!

Running your business takes priority over everything including your website. When you do find a minute it's a steep learning curve to remember how you did it last time, a story we hear all the time.

Let Exite BD take the strain, we try and keep everything as simple as possible, a simple email with what you want is usually all it takes.

Get It Now support service process image

Business Support Services

We can do useful things for our clients
 with our support packages and we keep it simple

Here are 4 good reason to use our support service. If it's going to work then it needs to be simple and flexible.
Give us a try and see why our clients find it a no brainer!

Minute Billing

No minimum job charges, if it takes 4 minutes, 4 minutes comes off of your monthly allowance.

Fast Responce

We work to an SLA of 3 working days. Unless you tell us its urgent and we will do our best to complete at super speeds.

Rolling Contracts 

Pay monthly, just give 1 month's notice. Pay annually just let us know 1 month before the termination date.

Flexible Use

Use your support package for almost anything. Content, artwork etc..

Support Package Pricing

Be a Part of Something Special

Choose the plan that’s right for you.

£ 90 month

Starter

  • 60 Minutes support PM
  • Support email address
  • Remote access support
  • 3 Working day SLA
£ 170 month

Pro

  • 120 Minutes support PM
  • Bespoke support email address
  • Remote access support
  • 3 Working day SLA
£ 1700 annual

Pro SAVE £340

  • 120 Minutes support PM
  • Bespoke support email address
  • Remote access support
  • 3 Working day SLA
  • 2 Months free

Small Print

To enable us to provide support to your systems you will need to provide us access.

Requests for support should as a matter of course be submitted using our dedicated ticketing system via email using the email address that will be supplied.
If applicable we will ask you to supply the names of individuals authorised to request support.

We work to a normal SLA of 3 working days. Working days are Monday - Friday, excluding public holidays. However if in the unlikely event we are unable to make the working SLA, we will advice you accordingly.

We do our best to deal with urgent requests and will always prioritise where applicable.

Individual works that may take longer than your allowance may need scoping and pricing outside your support plan.

  1. Your allowance is the number of minutes detailed in the plan you have chosen.
  2. At the end of each month we will provide you with a breakdown of time used.
  3. Minutes used over and above your package are invoiced separately at the end of each month.
  4. Unused minutes cannot be carried over and are to all intensive purposes “lost”, no refunds will be given.
  5. Each month you will start with your allowance of minutes.

We do not operate any long term contracts. Monthly support plans require a full 1 months notice, annual support packages require 1 months notice prior to the end of the current contract year.
i.e. if you have an annual plan taken out on the 1st March 2022, you would need to provide notice by 31st January 2023, 1 month before the expiry date.

For monthly plans we will provide you with an automated invoice 7 days prior to month end.

Payments should be made by standing order, to arrive no later than 3 days prior to month end.

Annual plans. We will produce an invoice 1 month prior to plan expiry and payment should be received at least 3 days prior to expiry date.

All plans are payable in advance.